That’s why Helder Maritiem turned to BCD Travel and its self-service booking platform, TripPlanner.
A tool built for the maritime industry
Helder Maritiem’s Senior Account Manager, Jan Brugmans, knows the stakes. “We need travel solutions that are fast, flexible, and tailored to marine operations,” he explains. Their previous travel provider couldn’t support marine fares online—a major roadblock for a company that books exclusively for seafarers.
TripPlanner changed that. With real-time access to marine fare availability and pricing, Jan and his team can now quote and book flights instantly. “It’s become our go-to platform,” he says. “We can see what’s available and confirm bookings right away. That speed makes a big difference.”
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Time saved, service elevated
Before TripPlanner, booking crew travel could take an entire day. Now, it’s done in under 30 minutes. That efficiency allows Helder Maritiem to respond faster to client requests and keep operations moving without delay.
And it’s not just the technology that stands out. Brugmans praises BCD’s support team for their responsiveness and professionalism. “Every time we reach out, we get a quick reply. The service has been excellent from day one.”
A competitive advantage
TripPlanner hasn’t just improved booking speed—it’s helped Helder Maritiem deliver better service to their clients. With faster quotes and reliable travel arrangements, the agency has gained a competitive edge in a demanding industry.
Brugman’s advice to other companies in maritime or offshore staffing? “Go for it. TripPlanner is the best solution we’ve found.”
