In the context of corporate travel, account management refers to the strategic process of overseeing and nurturing the relationship between a travel management company (TMC) and its corporate travel client. Effective account management ensures that travel policies, budgets, service delivery, and performance goals are consistently met.
A dedicated account manager typically handles the day-to-day and long-term needs of the client’s corporate travel program. Their responsibilities include analyzing travel data, providing insights and reports, identifying cost-saving opportunities, ensuring policy compliance, and optimizing the traveler experience. Successful account management fosters client satisfaction, strengthens partnerships, and drives continuous improvement in the delivery of corporate travel services.